Shipping Policy

We provide UK FREE Express Delivery on all orders over £20

Delivery is free on all orders over £30. Orders under £100 are sent via Royal Mail 48 Hour. Orders over £100 are sent via DPD next day. With a cut off of 2pm for next working day delivery. Orders under £30, shipping is £2.99.

We accept returns up to 30 days after your order has been delivered. Return postage will be paid by the buyer. Sale items cannot be returned unless it is specifically stated otherwise by a member of the gateway22 customer services team. Shipping costs are non-refundable. For example, if a return is requested and accepted, then the cost incurred by gateway22 for the return shipping will deducted off of the total refund amount. 

Postage Customer Service Email:


EU Delivery

£20 on all orders

International Shipping 

Worldwide shipping costs £25

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Shipping costs are the responsibility of the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.